Managing the Customer Experience

With the rising affluence and advances in IT in the society, incomes and donjon standards rose continuously. These contribute to a change in lifestyle and tinge to increased demand for products and military dish outs. As a result, guest is expecting a good quality client experience. Customer service plays an important role in an organizations ability to generate income and r even offue. Successful customer service is an on-going process of meeting and exceeding customer expectations. A customer service experience can change the entire perception a customer has of the organization.Through the articles on customer complaints and compliments, I had read and summarized the various points customers depend as important to enjoying quality customer experience. Firstly, body language and communication. devil of the most important parts of positive body language ar smiling and eye signature. Customers expect staff to look into their eyes as they are having a communication. This s hows that the staff respect them and by listening to them. Also, staff responsiveness will create a bond of trust and a communication comfort level. Secondly, be an information expert.In other words, staffs are to know what products or services they are offering back to front. some(prenominal) the situation may be, staffs are expected not to leave customer with an unanswered question. This is critical because it determines the retention of customers as staffs are the customer lonesome(prenominal) sink in to determine how to use the product or service to stand by the best return on investment. Thirdly, anticipate customer needs. Staffs are advance to look for ways to serve their customer more than they expect. For instance, to remain contact with customers by keeping them informed of new events, product updates or even calling to say hello.In doing so, customer will be astonish by the employee who make the effort in going the extra international nautical mile to help them. In a ddition, they will feel that they are well taken care of and this creates a seamless relationship. In conclusion, I had quoted a meaning(prenominal) quote from the web from the point of view of a customer. Quality customer experience refers to the customer journey which makes them feel happy, satisfy, served and cared, with a sense of creation respected, according to his or her expectation or standard, start from first contact and through the whole relationship.