How businesses Work Essay

IntroductionFor this unit I get out m some opposite a clear description of the activity, cl fathers and objectives of my chosen business, a description of quaternary available aras of the business including valet de chambre resources. Descriptions of the equal opportunities of employees atomic number 18 safeguarded by legislation, an rendering of different functional ship weedal to send with each other and remote contact.The familiarity I cave in chosen for this unit is Tesco the reason I chose Tesco is beca occasion it is a actu whollyy successfully growing companionship. Tesco is public limited comp any (Plc). (Means that any one potentiometer be sh arholder) Public limited companies argon the largest type of privately owned enterprise in the UK. Tesco sells Groceries, c messinesshs, CDs, videos, DVDs, books, computer games, electrical, civilise equipment, wines and other alcohol drinks.Tesco offers pays such as loans, credit card, savings, whippy, and mortga ges, break money. They also offer insurance such as motor insurance, post insurance, life insurance, pet insurance, travel insurance and break mass covert. One of the other services they offer is Internet shopping, making shopping overmuch easier for guests. Tesco all told so has an in store pharmacy. Through appear out years Tescos in store pharmacy grown in to one of the outlandishs leading pharmacy chains.Tesco is currently the leading supermarket in UK. Tesco as a pretty good competition from other supermarket such as Sainsbury, Safe somebodyal manner. But Tesco is cheaper then(prenominal)ce mot of the other supermarkets and they offer lot more mathematical products. Recording to Tesco on average sainsburys is 4% more dearly- win then Tesco and Safeway ar 10% more expensive then Tesco. in that location are more then 700-plus stores and many distribution centres are primed(p) in United Kingdom. They have several office sites in the UK. And Ireland, where theyre disc over support functions is based. The majority of office module is based in Hertfordshire, Tesco has been operating on a international basis for long judgment of conviction, anticipating the take on to become a major retail name in key regions, they moved into central Europe, where they have a strong presence in Hungary, Poland, Slovakia and the Czech Republic and the dynamic Asian market.The aims and objectives for TescoThe main aim of tesco is to quarter profit, just like any other business. This is a Coperni give the axe aim beca hold if they dont make any money then they wont be able to fund there business and obligate it up and raceway, the other aims are To exceed competition and to ontogenesis the snatch of customers. To recruit new employees with the potential to do well. The most important aim for Tesco is to provide a highly competitive service to the customers. To survive as a business. To expand the business worldwide and to increase image status. To be environm ental friendly.The segments of TescoCustomer service, tender-hearted resources,Marketing,Finance, judgeship,Distribution,Research & DevelopmentProduction,The functional areas of TescoHuman ResourcesHuman resources are concerned with the employees who work for Tesco. Tesco regard staff as there most important resource. This is impotent recourse for tesco because if the employees were non incite with good pay and working conditions then tesco would not be very successful because tesco wont have any workers. But if the tesco make their staff and offer good working place for all the staff then they would be keen to work. This helps the Tesco to achieve its aims. The overall purpose of the military man resource function is to attract and retain good high character reference staff.The human resources section deals withRecruiting new employees and firing employeesWorking conditionsHealth rubber eraserPromotionDevelopmentTrainingHuman resources staffs are involved in particular acti vities such asRecruitment, Retention and Dismissal of staff,The training, development and publicity of staff,Monitoring and maintenance of good working conditions,Liaison with employees organizations and mess unions,Health and base hit.Tesco recruit by advertising in newspapers, Internet to comment the experience workers.Tesco Retention their staff by motivating them and organizing social events, flexible hours. They also offer discounts, holiday pay, and sick pay. some other way to activate and retain employees is to drop dead them more responsibility, so they fell more involved.Tesco wont dismiss an employee with out a reason, but if they do they would confront them severance pay.Tesco train their employees on the occupancy, so the workers stub get use to the surroundings. Off the job training is when employees go somewhere else to train.Development and onward motion of staff- if an employees work at their best and heaver good punctuality then there is a good chance of t hat employee getting progression. When the employee gets a promotion he has to go a way and do the training course. cheat roles in human resourcesHuman resources music director Human resources bus workings most at the store level and tells everyone where to work.Recruitment Officer accountable for the recruitment and selection of staff.Training/staff development officer accountable for training and staff development.Personal / staffing officer come uping staff records, monitor staff welfare.Health and safety officer overseeing all health and safety matters, accident monitoring and prevention.HR administrative assistants administrative work relating to the human resources function. governing bodyThe administration division helps tesco to run smoothly from day to day. The admin department covers tasks such as clerical work, collecting and distributing mail, keeping records, and organizing encounters, responding to enquiries. Admin is also shake of cleaning, maintenance and trade protection.The administration department all so orders and distributes office goods for Tesco. Administration is also involved in communications between departments e.g. send heart and souls, fax, environ and receiving and sending mail. They store all the documents and records use by tesco and are trustworthy for their safekeeping. All theses small jobs which keeps tesco running efficiently.The activities of the Administration departmentKeeping the company records,Maintenance,Clerical work, affair roles in AdministrationCompany secretary they are senior executives who are responsible for the legal affairs of Tesco they deal with shareholders and per make believe the directors meetings.Reprographic supervisor they have the responsibility of making sure the smooth running of the central reprographic section in tesco.Security they are responsible for the security that tesco needs, which maintains the high level of safety in tesco.Manager he is the manager for the it require ments for tesco which include advising of the central reprographic section in tesco.Financeanother(prenominal) functional area in Tesco is finance. The finance keeps track of all the money press release in and out of the Tesco. Financial department can notify how much stock tesco sells, how much tesco spend on their stock, employees and other general expenses. This department sets budgets for all other departments at tesco to keep their planned level of income and expenditure, they keep up with how much each department spends because finance get all the employees as well because the payment of their wages and salaries is part of that function. They get a set wage each week, which is send in to the employees trust account.The purpose of the finance function is toKeep all the finance records requisite by Tesco (receipts and payments that have been made)Pay salaries to the staff.Pay the suppliers,Providing up-to date financial culture for the managers about the business performanc e.The activities of the finance departmentPreparing accountsObtaining moneyPaying salariesJob roles in finance departmentFinancial manager Financial manager manage the finance function and staff.Credit mastery Credit controller ensures that money owing to Tesco is unploughed with in agreed level.Chief controller is responsible for preparation of Tescos accounts.Financial director He gives advice to Tesco senior managers on financial matters about game.They oversee Tescos budget and are in missionary work of all financial fuctios in tesco.Marketing DepartmentThe job of the marketing department in tesco is to sell the finished products to the customers. If the marketing department fails the whole company fails. The department identifies the consumers requirements and supply their needs. This involves a lot of market research and finding out what the customers requirements are. Tesco use many types of initiatives to encourage customers to shop with them. For a caseful Tesco offers club cards that gives the customers points which are exchange in to money off in their near shopping trip, tesco offers internet shopping so that it is easier and busyer for the customers to do their shopping.Tesco control out many activates to find out about customers such as Internet questionnaires, which is based on the net. (Or can be on the store). They do this to find out what customers needs and try to cater them, by doing this they increase customers and profit.This department is responsible for the advertising, promotion and selling of goods. They are therefore apparent to take advantage of using the Internet for research purposes, sending out letters and questionnaires to assess the needs of customers and using the reverberate as a means of telesales.Job roles in Marketing DepartmentMarketing director responsible for the overall marketing function and its aims and objectives.Sales director responsible for the sales function.Sales manager responsible for sales staff a nd the acquisition of sales targets.Export manager responsible for overseas agents.Order clerks assume and process sales orders.Marketing director he is in attention of the whole marketing department.Advertising manager he is in charge of advertising and meeting with agencies over publicity.Communication between departments of TescoWritten forms include earn nut and slow.Normally utilize for formal communication, which do not require a quick response. Usually addressed to an individual.Memos Formal/ knowledgeable and Slow. employ to address a wider audience.E-mail Formal/Informal and Fast.Used for quick response, group or individual.Verbal forms includeTelephone Formal/InformalUsed to talk over issues with a specific person for a quick response.Interviews Formal/InformalUsed to speak to a specific person, usually regarding a specific issue.Meetings Formal/InformalEmployed to discuss specific issues, for an audience of up to 8 people.Presentations FormalUsed to cover iss ues that concern a large proportion of the employees.In addition to these there are things like internal invoices, requisition orders, posters, notices, group discussion events, and so forthTesco can use these form of communication in many ways for a example if the administration department organise a meeting but ends up they cant make it they they can holler the heads of all the departments and tell them that the meetings been cancelled.There are many ways to communicate but the two main ones are oral and written. These include memos. Letters mobile phones and verbal and all of these, have there advantages and disadvantages. For intense E-mails have their advantages and disadvantages mails are resaved readily they can be send to more then one person at a time, they can be kept for long time and its a very cheap way to communicate. Their disadvantages are that they can take long time to type up and people can misspell words and its is very uninsured.Telephones are an example of or al communication its too as its advantages and disadvantages. The advantages is its very fast and an easy way to communicate. Phones can be used to talk to any one in the world in seconds. The disadvantages are it can be expensive to call people out incline the country. (UK). If the telephones are disconnected your calls wont get through and its impersonal so contracts cant be made this way. The person in the other side may not be the person you wont to speak to so Tescos employees can give out important information a way.This form of communication can be useful to get in contact with external contacts because they telephone them and pass what ever information they need quickly and cheaply.Notice boards can be used to display information to large amount of people. multitude can get all the information they need from the message boards. This form of communication even be use to get a message across to external contacts. This forum of communication is used in tesco for an example if the financial department wants all the employees of the departments to know a particular lucubrate such as if a sudden day off was planned. By putting this information on a notice board the employees can easily necessitate it and find out what they have to do.Memos are quick to write down, cheap and easy to use. They are not secure because any one can read them. They can be used in game if one department has a not so important message to give to another because they can take some time to get where they need to go. This form of communication may be used if someone wants a message to be short and if they dont need it going somewhere urgently e.g. office equipment needed. This would be sent to admin who would then order the needed equipment.Examples of communication betweens departmentsThe marketing department will contact the finance department by faxing them a letter motto that they need finical gritup to advertise a new product.Another example of this form of communication bein g used in Tesco is if the finance department wants to send to admin a load of invoices. This form of communication would be used if a document needed to be sent because a telephone would be useless because the recipient can not read the document over the phone...How Tescos customer services help achieve the companies aimsTesco let down they prices very often. They all ways keep customers up to date by handing out leaflets and advertisements on TV. Good customer service means elated customers. If the tesco keeps they are customers happy they get more customers. The employees serve good customer service so the customers come back to the shop at Tescos again and again.Organisational building of TescoTescos matrix twistMatrix social organizationThe advantage of Matrix structure is that information and ideas flow very quickly between the departments. So the product can be released in the lead other companies. They take specialists from the hierarchical structure to form the Matrix structure. So they can release new products before other companies. After they released the products they go back and do their normal jobs in the hierarchical structure. All the specialists in the Matrix structure are equal and have an equal say in the product that is going to be released.Tesco use this kind of Matrix structure because the old class-conscious structure was not the best structure for tesco because they are such a large company. Also the other companies where releasing their products before tesco so thats why they had to replace their structure. vertical Organisational StructureTescos Hierarchical StructureAbove is a hierarchical organizational structure for Tesco. Its shows how the business works and who works for who. For an example Accounts Clark work for Administration Manager and Computer Programmer work for Technical Manager.The disadvantages of the Tescos Hierarchical Structure is that massagers take a long time to flow down to the shops floor and some times the massagers can get mixed up. Another destadvantage of the Hierarchical Structure is that a company can release the product before Tesco release it. This is because it takes time for the idea of the product to flow downs the Hierarchical Structure. The advantage of the Hierarchical Structure is that its shows the line of power.